Important Holiday News and New Releases

Holiday Shipping News

Wow, package carriers are experiencing an unprecedented holiday season - the pictures below are just one of many USPS sorting facilities across the nation! While most packages continue to arrive in a timely manner, many are experiencing delays and tracking information that is not being updated by carriers. Unfortunately we do not have access to any information beyond what is displayed in the tracking information provided by the carrier in your confirmation email, and we have no control over package delivery by the carriers. We do continue to do everything we can to ensure timely processing on our end, including shipping orders out same day or next. We have also learned some helpful tips along the way.

Here are a few things to expect for the remainder of the holiday season:

• Packages may take a full 14 business days to be delivered, regardless of the delivery method selected.
• Priority mail may estimate faster delivery times but this is not a guaranteed service. While Priority Mail is still a shipping option, we are not able to provide refunds for priority mail packages that do not arrive within the time frame estimated by the post office during check out.
• Tracking information may not be updated for the entirety of the time that the package is in transit. This means that your package may simply arrive unannounced.
• For USPS orders, we can submit a service request to locate lost packages after 15 days from the original ship date, at which point an investigation into the package will begin. We will issue store credit for an order once the carrier service declares the package to be lost - but not before. 

The good news is, a lot of packages are simply showing up regardless of the tracking information. One solution to this madness, especially if you are just now getting around to holiday shopping, might be to consider a gift card that is electronically delivered. No shipping, no delays. Another option if you live near us is to place the order for pickup (available during checkout, under 'delivery method') - and come out for a free round at our course! We will continue to do everything we can to support the disc golf community through this time, and we appreciate everyone's patience. You guys rock! ✌